The Irate Customer
For all of you out there who've had to deal with an irate customer, this one is for you. It's a classic! In tribute
to those 'special' customers we all love! An award should go to the United Airlines gate agent in Denver for being
smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly
an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE
to be on this flight and it has to be FIRST CLASS." The agent replied, "I'm sorry sir. I'll be happy
to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have
any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public address microphone. "May I have your attention
please?" she began, her voice bellowing throughout the terminal. "We have a passenger here at the gate
WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate."
With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth
and swore, F*** you!"
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand in line for that, too."